FAQ
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Frequently asked questions
Everything you need to know about ordering custom printed and embroidered workwear from Funtastic Uniform.
- Is there a minimum order?
- No — we're happy to decorate a single garment right up to a full team or company order.
- What decoration methods do you offer?
- Embroidery and DTF (Direct-to-Film) printing — all done in-house. We'll advise the best method for your design and garment.
- Are there any setup fees?
- Embroidery logos carry a one-off £20 digitising/setup charge (most text-only embroidery has none). Printing has low or no setup depending on the method.
- How long does an order take?
- Typically 5–7 working days after you approve the artwork. Got a deadline? Ask us — we can often turn urgent jobs around faster.
- Can I supply my own garments?
- Yes, in most cases we can decorate garments you supply. Get in touch first so we can check suitability for your chosen method.
- What artwork do you need?
- A clear, high-resolution file (vector — AI/EPS/PDF — is ideal). Send what you have and we'll let you know if anything's needed.
- Do you offer bulk discounts?
- Yes. Pricing improves with quantity — request a quote or call us for bulk pricing.
- How is my order delivered?
- We ship UK-wide by courier, and you're welcome to collect free from our Enfield shop. See our Delivery page.
- Can I return a custom item?
- Personalised items can't be returned unless they're faulty. Full details on our Returns page.
- Where are you based?
- 32 High Street, Ponders End, Enfield, London EN3 4EW, open Monday–Friday 09:00–18:00.
Still have a question?
Call us, email, or send a quote request — a real person will get back to you.
Get a free quoteCall 020 8805 6181